Customer Service

 Customer Service 

We welcome customer service inquiries via email to info@nordiclabels.com. We strive to respond to all inquiries within 24 hours. Additionally, customer service is available via chat using the icon on the lower right corner of the screen. Our mailing address:

P.O. Box 1622

Danville, CA 94526

Returns

Holiday Season Return Policy: From November 1 - December 24, we will extend our return policy. Customers have 30 days from date of invoice to return eligible items for a full refund, and up to 45 days to receive a store credit.

Regular Return Policy: Customers have 14 days from date of invoice to return for a full refund, any unwanted merchandise* that is unused, unworn, unwashed, free of defects and in its original packaging/has tags intact. Any items returned 15-30 days after being received will be issued a store credit only.

The following items are FINAL SALE, no returns or exchanges allowed:

If you want us to email you a return label, we can email you a pre-paid shipping label. Once we receive your package, we will refund your payment, less $XX for the return shipping cost. Return label cost depends on the weight of the package.

All returns must be pre-authorized. Contact info@nordiclabels.com for a Return Authorization. 

Customer is responsible for all shipping charges associated with a return/exchange. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot be responsible for missing items that have not been returned with a trackable service. 

Please note, providing incorrect or incomplete shipping information (ie. missing apartment numbers or incorrect zip codes) will result in a shipping correction fee when the carrier charges us for a correction or if the shipment is returned back to us for domestic shipment. 

Refunds
We will send you an email to notify you that your returned item has been received and the refund has been processed. A credit will automatically be applied to your credit card or original method of payment. Shipping costs are non-refundable and the cost will be deducted from your refund. Late or missing refunds: If you haven’t received a refund yet contact your credit card company, it may take some time before your refund is officially posted.  Next contact your bank. There is often some processing time before a refund is posted.  If you’ve done all of this and you still have not received your refund yet, please contact us at info@nordiclabels.com.

Exchanges

Please contact the store for instructions. Customer is responsible for shipping charges associated with returns & exchanges.

Gifts
If the item you received from Nordic Labels is a gift that was shipped directly to you, you’ll receive an e-gift card for the value of your return (less return shipping if we provide a pre-paid return label.) Once the returned item is received, an e-gift card for the value will be emailed for you to use on a future order.

Cancellations

Orders for in-stock merchandise may be canceled within 24 hours (1 business day) for a full refund. Special order items may be cancelled within 48 hours.

Shipping

In-stock orders will ship within 2-3 business days. Back orders will ship on the date estimated at the time of order. If there are any order delays we will notify you via email with a new estimated ship date. 

We offer the following flat-rate shipping options within the Continental US:

Orders $100+ - Free Shipping

Flat-rate orders will be shipped with the most economical method available. For time-specific deliveries choose options from our shipping partners: USPS, UPS & DHL.

We offer the following shipping services: 

Orders within the United States: USPS & UPS

International Orders: USPS & DHL.

International Shipments

The recipient is the importer of record and must comply with all laws and regulations of the destination country/region. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country/region. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country/region. Additional charges for customs clearance must be fulfilled by the recipient; Nordic Labels has no control over these charges, nor can Nordic Labels predict what they may be. EU customers: please note, as of July 1, 2021 you will be responsible for paying VAT taxes upon receipt of your order. Our prices do not include VAT and we do not collect VAT upfront.

Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. Delays caused by customs are not included in the shipping time frame. 

No refunds will be made on shipping or duty fee charges. It is the buyer's responsibility to pay the customs duty upon receipt of the item. In case that the parcel is returned (or discarded) by the customs office (or the carrier) because the buyer did not cover the duty, the order shall be deemed to have the buyer's approval of cancellation. Some couriers may charge small amount of administration fee to the recipient to process customs duty and VAT. The buyer is responsible for prior confirmation of the import restrictions imposed at the shipping country on the purchased item and the materials used in it. If the order is sent back to us at the discretion of customs, the original shipping and return shipping fees shall be borne by the buyer.

If you have any questions regarding a recent order, you may also contact us using the form below: