Customer Service

Customer Service

We welcome customer service inquiries via email to info@nordiclabels.com. We strive to respond to all inquiries within 24 hours. Additionally, customer service is available via chat using the icon on the lower right corner of the screen and phone at 925.309.9188. Any missed calls or chats will be returned within 24 hours. Our mailing address:

P.O. Box 1622

Danville, CA 94526

Returns

Customers have 14 days from date of invoice to return for a full refund, any unwanted merchandise* that is unused, unworn, unwashed, free of defects and in its original packaging.

All returns must be pre-authorized. Contact info@nordiclabels.com for a Return Authorization. 

Exchanges

Please contact the store for instructions. Customer is responsible for shipping charges associated with returns & exchanges.

Cancellations

Orders for in-stock merchandise may be canceled within 24 hours (1 business day) for a full refund. Special order items may be cancelled within 48 hours.

Shipping

In-stock orders will ship within 1-2 business days. Backorders will ship on the date estimated at the time of order. If there are any order delays we will notify you via email with a new estimated ship date. 

We offer the following flat-rate shipping options within the Continental US:

Orders Up to $99.99 - $5.95 Flat-Rate Shipping

Orders $100+ - Free Shipping

Flat-rate orders will be shipped with the most economical method available. For time-specific deliveries choose options from our shipping partners: USPS, UPS & DHL.

We offer the following shipping services: 

Orders within the United States: USPS & UPS

International Orders: USPS & DHL.

International Shipments

The recipient is the importer of record and must comply with all laws and regulations of the destination country/region. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country/region. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country/region. Additional charges for customs clearance must be fulfilled by the recipient; Nordic Labels has no control over these charges, nor can Nordic Labels predict what they may be.

Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. Delays caused by customs are not included in the shipping time frame.

If you have any questions regarding a recent order you may also contact us using the form below: