RETURNS

Return Policy: Customers have 14 days from date of invoice to return for a full refund, any unwanted merchandise* that is unused, unworn, unwashed, in original condition, free of defects and in its original packaging/has tags intact. Any items returned 15-30 days after being received will be issued a store credit only. 

The following items are FINAL SALE, no returns or exchanges allowed:

  • Fabric by the Yard
  • Merchandise marked down 40% or more

If you want us to email you a return label, we can email you a pre-paid shipping label. Once we receive your package, we will refund your payment, less $XX for the return shipping cost. Return label cost depends on the weight of the package.

All returns must be pre-authorized. Contact info@nordiclabels.com for a Return Authorization. 

Customer is responsible for all shipping charges associated with a return/exchange. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot be responsible for missing items that have not been returned with a trackable service. 

Please note, providing incorrect or incomplete shipping information (ie. missing apartment numbers or incorrect zip codes) will result in a shipping correction fee when the carrier charges us for a correction or if the shipment is returned back to us for domestic shipment. 

INTERNATIONAL ORDERS

No refunds will be made on shipping or duty fee charges. It is the buyer's responsibility to pay the customs duty upon receipt of the item. In case that the parcel is returned (or discarded) by the customs office (or the carrier) because the buyer did not cover the duty, the order shall be deemed to have the buyer's approval of cancellation. Some couriers may charge small amount of administration fee to the recipient to process customs duty and VAT. The buyer is responsible for prior confirmation of the import restrictions imposed at the shipping country on the purchased item and the materials used in it. If the order is sent back to us at the discretion of customs, the original shipping and return shipping fees shall be borne by the buyer.

REFUNDS

We will send you an email to notify you that your returned item has been received and the refund has been processed. A credit will automatically be applied to your credit card or original method of payment. Shipping costs are non-refundable and the cost will be deducted from your refund. Late or missing refunds: If you haven’t received a refund yet contact your credit card company, it may take some time before your refund is officially posted.  Next contact your bank. There is often some processing time before a refund is posted.  If you’ve done all of this and you still have not received your refund yet, please contact us at info@nordiclabels.com.

EXCHANGES

Please contact the store for instructions. Customer is responsible for shipping charges associated with returns & exchanges.